pgebet Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data pgebet collects, why we collect it, how we use it, and the rights you hold over your information as a player in Bangladesh.
1. Introduction
This Privacy Policy ("Policy") describes how pgebet ("pgebet", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access and use the pgebet website, mobile web application, games, sports betting markets, and related services available at pgebet.onl.
pgebet is committed to handling your personal information with care, transparency, and respect. We collect only the data that is genuinely necessary to provide our services, to comply with applicable legal obligations, and to protect the integrity of the pgebet platform. We do not sell your personal data to any third party for their independent marketing purposes.
By registering a pgebet account, using the pgebet platform, or submitting any personal information through any pgebet channel, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside the pgebet Terms & Conditions, which govern your overall use of the platform.
Our Core Privacy Principles
pgebet's approach to data protection is built on six core principles that govern every decision we make about your personal information.
Purpose Limitation
We collect your data only for clearly defined, legitimate purposes and do not process it in ways inconsistent with those purposes.
Data Minimisation
We collect and retain only the minimum personal data necessary to deliver our services and meet legal obligations.
Accuracy
We take reasonable steps to ensure the personal data we hold is accurate and up to date. You can update your information at any time.
Security by Design
We implement technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure.
Storage Limitation
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to legal retention requirements.
Your Rights
You have the right to access, correct, restrict, or request deletion of your personal data, subject to applicable legal limitations.
2. Personal Data We Collect
pgebet collects personal data through several channels: directly from you when you register an account or contact support; automatically when you use our platform; and from third-party service providers involved in identity verification and payment processing. The categories of data we collect are described below.
Registration and Identity Data
When you open a pgebet account, we collect your full legal name, date of birth, gender, residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and mobile phone number. This data is required to create and maintain your account and to verify your identity in compliance with our age and identity verification obligations.
Identity Verification Documents
As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents and, where required, documentation demonstrating your source of funds. These documents are processed securely and retained only for the period required by applicable law and our internal compliance procedures.
Financial and Transaction Data
We collect details of all financial transactions on your account, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash, Nagad, Rocket, or Upay wallet numbers), transaction reference numbers, and timestamps. We do not store full payment card numbers. All financial transaction data is maintained in accordance with applicable financial record-keeping requirements.
Usage and Gameplay Data
We automatically collect data about how you interact with the pgebet platform, including game sessions played, wagers placed, bet amounts, win/loss records, sports markets accessed, session durations, login timestamps, device type, operating system, browser version, and IP address. This data is used to operate and improve the platform, to detect fraudulent activity, and to support our responsible gaming obligations.
Communications Data
When you contact pgebet customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments or screenshots provided. This data is used to resolve your query, to train support staff, and to improve our service quality.
Cookies and Tracking Technologies
pgebet uses cookies, local storage, and similar tracking technologies to maintain session state, remember your preferences, and analyse platform usage patterns. Essential cookies are required for the platform to function and cannot be disabled. Analytical cookies help us understand how players navigate the site so we can improve the user experience. You may manage non-essential cookie preferences through your browser settings, though doing so may affect some platform functionality.
3. How We Use Your Personal Data
pgebet processes personal data only where there is a lawful basis for doing so. The purposes for which we use your data, and the corresponding lawful bases, are set out below.
pgebet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.
4. Sharing Your Personal Data
pgebet does not sell, rent, or trade your personal data to third parties for their own independent commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
- Payment Processing Partners: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, and card processing intermediaries receive transaction data necessary to process your deposits and withdrawals. These partners process data under their own privacy policies and applicable financial services regulations.
- Identity Verification Providers: Third-party KYC and age verification service providers may process copies of your identification documents on pgebet's behalf to confirm your identity and age in accordance with our verification obligations.
- Game Content Providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to operate their games within the pgebet platform. This data is governed by data processing agreements between pgebet and each provider.
- Fraud Prevention and Security Services: We may share data with specialist fraud detection and cyber-security service providers to protect the integrity of the pgebet platform and to identify suspicious activity.
- Legal and Regulatory Authorities: pgebet is legally obligated to disclose personal data to competent governmental, law enforcement, or regulatory bodies when required by applicable law, court order, or lawful authority request. This includes disclosure in connection with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
- Professional Advisers: Lawyers, accountants, auditors, and insurers acting as service providers to pgebet may access personal data on a confidential basis where necessary for the delivery of their professional services.
5. Data Retention
pgebet retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to overriding legal retention obligations. The following general retention periods apply:
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.
6. How We Protect Your Data
pgebet takes data security seriously. We implement a combination of technical, administrative, and physical security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:
- SSL/TLS Encryption: All data transmitted between your browser or device and the pgebet platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon and HTTPS in your browser address bar when using pgebet.
- Encrypted Data Storage: Sensitive personal data stored in pgebet's systems — including identity documents and financial records — is encrypted at rest using strong encryption standards.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. pgebet staff members only access player data where it is necessary for the performance of their specific job function. All access events are logged and monitored.
- OTP Authentication: Where applicable, pgebet uses one-time password (OTP) verification sent to your registered mobile number to authenticate sensitive account actions, adding an additional layer of security beyond your password.
- Regular Security Reviews: pgebet conducts regular internal security reviews and works with external security specialists to identify and remediate potential vulnerabilities in our platform infrastructure.
- Staff Training: All pgebet personnel with access to personal data receive regular training on data protection obligations and security best practices.
7. Your Privacy Rights
As a pgebet player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request — [Your Account Reference]". We will respond to all valid requests within 30 days.
Right of Access
You have the right to request a copy of the personal data pgebet holds about you, together with information about how that data is being processed. We will provide this information in a structured, commonly used format.
Right to Rectification
If any personal data pgebet holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. You may also update basic account information directly within your pgebet account settings.
Right to Erasure
You may request that pgebet delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other lawful basis applies, or where the data has been unlawfully processed. This right is subject to legal retention obligations — for example, financial transaction records required by law cannot be deleted early.
Right to Restrict Processing
You have the right to request that pgebet restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interests pending verification of whether pgebet's legitimate grounds override your interests.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, machine-readable format. You may also request that we transmit that data directly to another controller where technically feasible.
Right to Withdraw Consent
Where pgebet processes your personal data on the basis of your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent for marketing communications, contact us at [email protected] or update your account preferences.
8. Cookies and Tracking
pgebet uses cookies and similar technologies to ensure the platform functions correctly, to remember your session and preferences, and to analyse how players use our services so we can continually improve them. A summary of the cookies we use is provided below.
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the pgebet platform, including maintaining a logged-in session across page loads. pgebet does not use third-party advertising cookies or behavioural tracking technologies that share your data with external advertising networks.
9. Children and Minors
The pgebet platform is strictly intended for adults aged 21 years and above. pgebet does not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the pgebet platform under any circumstances.
If pgebet becomes aware that personal data has been collected from a person under the age of 21 — whether through fraudulent registration or any other means — we will take immediate steps to close the account, void any associated balances, and permanently delete the minor's personal data from our systems. Parents and guardians who believe a minor may have registered a pgebet account should contact us immediately at [email protected].
10. Changes to This Privacy Policy
pgebet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our services. When we make material changes to this Policy, we will notify active account holders via their registered email address or by displaying a prominent notice on the pgebet platform prior to the changes taking effect.
The "Last updated" date at the top of this Policy will always reflect the date on which the most recent version was published. Your continued use of the pgebet platform following notification of changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must stop using the platform and may request account closure by contacting support.
11. Contact and Privacy Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pgebet handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.
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